Custom Label FAQ | Industry Labels Co. | 818-778-2600
​What is your Return Policy?

At Industry Labels Co., satisfaction is our main focus. We guarantee our products to be free from defects and will replace any item found to be defective within 30 days of receipt or offer proper credit. Made-To-Stock items that are purchased in error are subject to a 20% restock fee that will be applied to the credit card used for the original purchase. Made-To-Order or custom items are non-returnable unless Industry Labels Co. is in error. We will accept return requests within 30 days of the invoice date. Please contact our Customer Service Team at (818) 778-2600 for an RMA (Return Material Authorization) number and return shipping instructions. Only after we have received the product and completed our inspection will the customer be credited for the product returned. Shipping costs will not be refunded. Returns that are received without an RMA number will be refused and returned to the customer. Returned merchandise must be in re-salable condition, in its original packaging and in full case quantities only.

What Payment Options Do You Accept?

We Accept Cash and the following Credit Cards:
  • Visa
  • Mastercard
  • American Express

What Are Your Hours?

Monday through Friday, 8:00am to 4:00pm (PST)

What Products Do You Sell?

We sell a variety of Blank and Custom Printed Durable Labels, primarily to:
  • Schools
  • Hospitals/Pharmacies
  • Businesses
  • Government Agencies/Police/Fire Depts.
  • Jewelry & Bead Wholesalers & Retailers
  • Movie Studios, Set-Lighting & Equipment Rental Houses 

Typical uses include: 
  • Product ID
  • Barcode Tracking
  • Shipping and Receiving

Label Materials include:
  • White & Flourescent Paper
  • White & Clear Synthetic Filmstock
  • White, Silver & Clear Polyester
  • Custom-Designed Laminated Labels
  • Specialty 3M Label Materials
  • Ticket & Tags

Adhesives include: 
  • Permanent
  • Removable
  • Ultra Removable
  • Repositionable
  • Extra Aggressive

We offer Digital Die-Cutting Services for Short-run, Prototype and First Article Approval;
We offer High-Resolution Serial and Barcode Printing - Short & Long Runs.

FAQ about Custom Labels

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